ez77 Privacy Policy

ez77 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all players who use the ez77 platform. As a Philippine-facing online gaming platform, ez77 takes its obligations under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations seriously. This Privacy Policy sets out in plain terms what personal information ez77 collects, why we collect it, how we use it, who we may share it with, and how long we keep it.

We want every Filipino player — whether you're logging in from Makati, browsing from Cebu City, or accessing ez77 from Davao — to feel confident that your personal information is handled with integrity, professionalism, and the care it deserves. If you have questions about anything in this Privacy Policy, our support team is available 24/7 at [email protected].

For the purposes of the Philippine Data Privacy Act of 2012 and other applicable data protection legislation, ez77 is the data controller in respect of all personal data collected through the ez77.asia platform. As data controller, ez77 determines the purposes for which, and the manner in which, personal data is processed. Our designated Data Protection Officer ("DPO") can be reached at [email protected] for any privacy-related enquiries or requests.

ez77 collects personal data through several channels, including account registration forms, identity verification processes, payment transactions, platform usage activity, and direct communications with our support team. The categories of personal data we may collect include:

ez77 does not collect special categories of sensitive personal data (such as racial or ethnic origin, health data, or biometric data) unless specifically required by applicable law or regulatory authority.

ez77 uses the personal data we collect for the following purposes:

• Account creation and management: To register your ez77 account, verify your identity, and maintain your account in good standing;
• Payment processing: To process deposits and withdrawals through GCash, Maya, and Philippine bank transfers, and to reconcile transaction records;
• Platform operation: To provide access to all ez77 games, sports betting markets, bonuses, and account features;
• Customer support: To respond to your enquiries, resolve disputes, and assist with account-related issues via live chat and email;
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, identity theft, and other prohibited conduct as defined in our Terms & Conditions;
• Regulatory compliance: To fulfil Know Your Customer (KYC), Anti-Money Laundering (AML), and PAGCOR reporting obligations;
• Responsible gaming: To identify and support players showing signs of problem gambling behaviour, in accordance with our Responsible Gaming Policy;
• Platform improvement: To analyse aggregated usage data, identify technical issues, and improve the functionality and performance of the ez77 platform;
• Marketing communications (opt-in only): To send promotional offers, bonus notifications, and platform updates to players who have elected to receive marketing communications from ez77.

ez77 does not use personal data to make fully automated decisions that have legal or similarly significant effects on players without human review.

Under the Philippine Data Privacy Act of 2012, ez77 relies on the following legal bases for processing your personal data:

• Contract performance: Processing necessary to operate your ez77 account and deliver the services you have registered for;
• Legal obligation: Processing required to comply with KYC, AML, tax reporting, and PAGCOR regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics — where such interests are not overridden by your fundamental rights;
• Consent: Processing for optional marketing communications, which you may withdraw at any time without affecting your account or gaming access.

6.1 What We Use

ez77 uses cookies, web beacons, and similar tracking technologies to operate the platform and improve your experience. The categories of cookies used include:

• Strictly Necessary Cookies: Required for platform functionality — including maintaining your login session and remembering your account preferences. These cannot be disabled without impairing platform access.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how players interact with the ez77 platform — which pages are most visited, where errors occur, and how navigation flows. This data is used solely to improve platform performance.
• Functionality Cookies: Used to remember your display preferences, language settings, and other optional customisations within your ez77 session.

6.2 What We Do Not Use

ez77 does not deploy third-party advertising or behavioural tracking cookies from external ad networks. We do not use cookies to track your browsing activity outside of the ez77.asia domain.

6.3 Managing Cookies

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect your ability to log in and use the ez77 platform.

ez77 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to confidentiality obligations:

• Payment processors: GCash, Maya, and Philippine banking institutions to facilitate deposits and withdrawals;
• Identity verification providers: KYC and AML compliance service providers who assist in verifying the identity of registered players;
• Game technology providers: Platform and game providers who power the ez77 casino and sportsbook, subject to data processing agreements;
• Regulatory and law enforcement authorities: Where required to do so by applicable Philippine law, PAGCOR direction, court order, or to prevent or investigate fraud, money laundering, or other criminal activity;
• Professional advisers: Including lawyers, auditors, and compliance consultants acting under professional confidentiality obligations.

Any third party with whom ez77 shares personal data is contractually required to maintain the confidentiality and security of that data and to use it only for the specified purpose for which it was shared.

ez77 retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. Our general retention guidelines are as follows:

• Active account data: Retained for the duration of your account's active status;
• Transaction and gaming records: Retained for a minimum of five (5) years following the relevant transaction, in compliance with PAGCOR and AML record-keeping requirements;
• KYC and identity verification records: Retained for a minimum of five (5) years following account closure;
• Support communications: Retained for up to three (3) years from the date of the communication;
• Dormant account data: Retained for up to three (3) years following the last account activity, after which personal data is anonymised unless legal obligations require continued retention.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ez77:

• Right to be Informed: The right to be told what personal data is being collected, why, and how it is used — as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data ez77 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data where retention is no longer legally required, subject to applicable regulatory record-keeping obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to verified requests within 15 business days in accordance with NPC guidelines.

ez77 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and the ez77 platform;
• Encrypted storage of sensitive personal and financial data on secured servers;
• Access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing by qualified security professionals;
• Incident response procedures to identify, contain, and notify affected parties of any personal data breaches in accordance with NPC reporting requirements.

While ez77 takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your ez77 account and to enable OTP verification on your registered Philippine mobile number.

The ez77 platform is strictly for adults aged 21 years and above. ez77 does not knowingly collect personal data from individuals under the age of 21. If ez77 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you have reason to believe that a minor has registered on the ez77 platform, please contact us immediately at [email protected].

ez77 reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via their registered email address or by prominent notice on the ez77 website prior to the change taking effect. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by ez77, please contact our Data Protection Officer using the details below. All privacy-related communications must be submitted in English or Filipino.